Help
How do lessons work?
Pick a tutorand press Start. Your tutor asks what you're learning for and plans lessons around it, or you can just talk. You speak out loud, and the phrases you practise are scored for pronunciation, where your tutor's accent can be scored. Your tutors are AI, not people.
How do I carry on where I left off?
Your home opens on the tutor you practised with last. Every tutor remembers your plan and your conversation, on any device you sign in on.
My microphone isn't working
Check that your browser is allowed to use the microphone: in the address bar's site settings, and on a Mac in System Settings → Privacy & Security → Microphone. Then reload the page. Headphones help your tutor hear you over their own voice.
How do I change my goals or level?
Change your answers here. Tutors of that language start from them. To change a plan you already have, ask your tutor to re-plan it.
How do I subscribe, cancel or get an invoice?
Plans are on the plans page, and your first plan starts with a free trial: your card is needed to begin, and nothing is charged until the trial ends. Once you're subscribed, Manage billing on your profile lets you change your card, cancel or download invoices. If you cancel, your lessons stay open until the end of the period you've paid for.
Can I start again with a tutor?
Yes: Start over, next to the tutor under Your data on your profile. It deletes that tutor's plan and conversation; your other tutors keep theirs.
How do I get a copy of my data, or delete my account?
Both are under Your data on your profile. What we keep, and why, is in the Privacy notice.
Still stuck?
Write to us at hello@falora.xyz. Tell us which tutor you were with and what happened, and we'll get back to you.